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  • sales@toner1.com.au

Delivery Information

Delivery Information and Conditions

Delivery charges are additional costs that needs to be paid to the freight company to get our products to you. We try to reduce any applicable delivery charges to you whilst maintaining a high level of service.

Free Delivery or chargeable freight offered at the point of purchase is based on standard pre-quoted shipping charges that don't include any unforeseen or variable circumstances. Additional freight charges incurred that may be charged to the purchaser (with their approval) including, but not limited to, variation in the freight method, difficult delivery situations, extreme weather, storms etc, that may change the normal delivery method that incur increased freight costs.   

Deliveries to Post Office boxes (where possible), rural areas, Territories and Islands would attract additional charges and there are products that may incur additional charges due to the weight, size (volume), delivery location and difficult situations etc.  The shipping estimate of your cart contents is available while viewing your cart, and at the checkout. Please ensure that you enter the correct delivery postcode. If the shipping charge cannot be generated for any reason you will be advised by a pop up message with a link to Contact Us.



Delivery Charges

Free Delivery* $90.  Deliveries are generally free of charge with any single delivery of ink and toner products with a total cart price of at least $90 (inc GST) to destinations in most metro areas, Australia wide.1 Other conditions may apply.2

Free Delivery* $49 compatible (generic brand) products. Our compatible ink and toner cartridges offer exceptionally good value and as these products more cost effective and to be fair, we have reduced the Free Delivery limit to $49. Deliveries are generally free of charge with any single delivery with a cart that includes compatible ink and toner products to the value of at least $49 (inc. GST) to destinations in most metro areas, Australia wide.1  Other conditions may apply.2


Delivery Charge $7.953 Where the shipment does not attract free delivery , the current general charge is $7.95 (inc GST) Australia Wide*.  This may change at our discretion at any time.


Delivery Methods. We ship directly from warehouses in Sydney,Melbourne, Brisbane, Adelaide and Perth. Delivery times are generally 1-2 days depending on the time of the order. Rural areas may take longer but we attempt the most efficient method available to us at the time.


Signature on Delivery. A signature is normally required at the delivery destination to ensure that the goods are received correctly. However you may give authority to "Leave if Unattended" by  using the comments box at the checkout for this and any other relevant  information.The goods will generally be left near the front door unless you request an alternative preferred delivery location. Note. If the delivery is left unattended by the purchasers' request, then the goods will be at your own risk and the Company, Toner1 will take no responsibility for their arrival. This condition is also part of the Company's Terms and Conditions.


Delivery Times. Orders are normally dispatched within 4 hours of processing your order on business days, 8 am to 5 pm AEST, Monday to Friday, excluding public holidays. There may be situations that will cause delays however we try to expedite the goods to you. Deliveries to major metropolitan destinations are normally within 24 to 48 hours on business days from the local warehouse.

Our warehouse locations are at Sydney. Melbourne, Brisbane, Perth, and Adelaide. Goods are normally shipped from the closest local warehouse to you. In the unusual situation that your goods are not in stock at the local warehouse, then the goods would be shipped from the closest interstate warehouse possibly increasing the delivery time. If you have not received you order within an expected reasonable time for your area, please contact us.

Express Delivery may be offered at the Checkout  for some destinations that we are able to offer Express Delivery to. If chosen, an Express delivery charge will be added to the bill. The charge is the difference between the delivery charge shown at the Checkout and the Express delivery charge, usually $3.05 including GST for metro deliveries. If Free Delivery is applicable, then the only additional delivery charge would be $3.05 for Express Delivery.

Backorders. When a complete order cannot be fulfilled in a single shipment then the order may not ship until all of the ordered items are in stock. You will be notified of the situation and depending upon circumstances, the order may be partially shipped to you if feasible. We would endeavor to remedy the situation as  quickly as possible to reduce any inconvenience to you.


*Notes.

1.      For the purposes of these delivery charges, Australia Wide1  generally refers to Australia's mainland including Tasmania but excludes all Territories and Islands.

2.      Delivery charges whether free or otherwise allows for a maximum delivery weight including packaging of 25kg. The maximum product weight  allowing for packaging is 23kg. If the cart exceeds 23kg, you will be advised to Contact Us at the checkout. The free delivery offer applies to single package shipments of the complete order and does not apply to subsequent partial deliveries and back-orders of the initial order, that may incur additional charges.

3.      Delivery Charges may vary at our discretion at any time.  Any change would generally be due to freight company charges or conditions that may reflect in our charges. However, will try to pass on any benefit to you where feasible.

4.   Free Delivery* is offered generally for deliveries to all major Australian city locations under the conditions detailed above.  However, any delivery location or condition may incur additional costs at any time that may be imposed onto the purchaser.

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